A Convenient Resource
Working on a story about the national mortgage industry? Need expert advice or insight about current mortgage market trends, issues, or concerns?
Knowing the industry—past, present, and future—is our business.
FNC thought leaders and experts are available for an interview, a fresh quote, opinion, or commentary to complement your editorial needs. Take a look at their areas of expertise, suggested audiences, and bios.
Kathy Coon | Neil Olson | Shawn Telford | Mike Mitchell
Kathy Coon, SRA
Chief Appraiser & Director of Appraisal Quality Control
As the chief appraiser and director of GAAR® at FNC, Kathy Coon consults lenders in the detection of faulty or fraudulent appraisals. She also has conducted appraisal training to underwriters, government agencies, and law enforcement. Coon was instrumental in helping the FBI solve one of the largest flipping scams in the country.
At FNC, Coon served as the subject matter expert and lead in the creation of FNC’s Generally Accepted Appraisal Rules™ (GAAR) which provide an automated review of appraisals for both compliance and risk issues.
A national instructor for the Appraisal Institute, Coon has served on its board of directors and executive committee as Chair of Education and was twice elected chair of the Residential Appraisal Board. Coon is also member of the Mortgage Banker Association’s Fraud and Ethics subcommittee and served on MBA’s Appraisal Fraud Task Force.
A widely-respected speaker, Coon is the developer of the Appraisal Institute’s seminar, Quality Assurance in Residential Appraisals: Risky Appraisals = Risky Loans. She holds a degree in business and criminal justice and is qualified as an expert witness.
Coon serves as a volunteer and Life Member of the Houston Livestock Show and Rodeo—an event focused on education, donating approximately $10 million each year to scholarships. She also is a member of Citizens Police Academy, an organization that taps citizen expertise in fighting crime.
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Chief Legal Officer
The former president and CEO of the California Market Data Cooperative (CMDC), Neil Olson joined FNC in 2000 when the company acquired CMDC. Olson now provides legal support to FNC and its employees.
Prior to CMDC, Olson served as a senior officer at two southern California savings and loans and practiced real estate and financial institution litigation law. Olson earned his Juris Doctor degree from Southwestern University School of Law. He is also a graduate of Pomona College in Claremont, California.
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Director of Product Management
Shawn Telford joined FNC in 2007 after spending more than a decade in the appraisal and technology industry. Telford worked his way through college as an appraiser—while supporting his family. He could see real estate valuation was rapidly embracing technology which prompted him to earn a master’s in computer information systems from the University of Phoenix.
He ran the technology group within Washington Mutual’s appraisal division, where his responsibilities ranged from implementing FNC technology to choosing what laptops and cameras staff appraisers would use. As a senior executive for American Reporting Company (ARC), he was in charge of technology and operations, launching an Appraisal Management Company and escrow division. He also taught a series of online college courses about computer systems and technology.
Telford now leads the product management team at FNC, and manages the CMS product team with a proven record of success in managing business operations, technology projects, technology systems, and business growth plans.
Telford earned his bachelor’s degree in business management from Utah Valley University and has a master’s in computer information systems. Licensed as a Certified Real Estate Appraiser, he is currently studying to complete an M.B.A. at the University of Mississippi.
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Chief Strategy Officer
As Chief Strategy Officer, Mike Mitchell has been actively involved in the growth of FNC since joining the company in 1998. With a background in building technology businesses,
Mitchell works to define and bring to market innovative solutions for FNC’s clients and the mortgage technology industry at large. In addition to helping drive corporate strategy
within FNC, Mitchell actively serves the mortgage technology industry through his work with the Appraisal Institute, American Land Title Association, and MISMO standard committees.
Prior to joining FNC, Mitchell managed the product marketing and launch of the both Skytel 2-Way Pager and Monorail PC. Mitchell received a B.A. in economics from Duke University
and an M.B.A. in finance and entrepreneurial management from the Wharton School of Business at the University of Pennsylvania.
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